“Although we do not process refunds, we’re delighted to offer exchanges to help you find exactly what you love”

At Kattwalk Couture, we strive to provide our cherished customers with outstanding products. To guarantee your satisfaction, we have established the following returns and exchange policy:

Returns Policy:
Returns Not Accepted:
We do not facilitate returns for items purchased from our store. Additionally, we do not initiate refunds. However, we do offer exchanges and replacements for items that arrive damaged, under specific conditions.

Damaged Items:
In the unlikely event that you receive a damaged item, we are here to assist you. To initiate the process, please adhere to the following steps:

Contact Us: Reach out to our customer support team at kattwalkcouture@gmail.com within 24 hours of receiving the damaged item.

Provide the Following Information:

Your Name
Order Number
Detailed description of the damage
Include an unboxing video or clear images of the damaged item
Review Process: Our customer support team will assess the provided information and arrange for the replacement of the damaged item if it aligns with our criteria.

Return Coordination: We will coordinate with you to facilitate the return of the damaged item.

Exchange Policy:
If you wish to exchange an item purchased from us, you can do so within 24 hours of the original purchase date. To qualify for an exchange, the item must be in its original condition, unused, and in its original packaging.

Exchange Steps:
Initiate an Exchange: Please contact our customer support team at kattwalkcouture@gmail.com within 24-hours.

Provide the Following Details:

Your Name
Order Number
Item(s) to be exchanged
Reason for the exchange
Pickup Arrangement: We will arrange for the pickup of the item(s) at the address you provide.

Inspection and Processing: Once we receive and inspect the returned item(s) and confirm they are in acceptable condition, we will process your exchange.

Notification: You will receive an email notification once the exchange is completed.

Important Notes:
Items that show signs of wear or damage not reported within 24 hours will not be eligible for exchange.

We reserve the right to decline any exchange request that does not adhere to our policy criteria.

Thank you for choosing Kattwalk Couture. We value your trust and are dedicated to ensuring you have a smooth shopping experience. If you have any questions or need assistance, please don’t hesitate to contact our customer support team at kattwalkcouture@gmail.com. Your satisfaction is our utmost priority.